Terms of Service

Last updated July 12, 2026

These Terms of Service (“Terms”) govern your access to and use of GuestLens (the “Service”), a guest-experience intelligence platform operated by Experience Hospitality (“Experience Hospitality,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a restaurant or other organization, you represent that you are authorized to bind that organization.

1. The Service

GuestLens aggregates publicly available guest reviews and ratings (for example from Google, Yelp, OpenTable, and TripAdvisor), combines them with data you provide (such as point-of-sale exports), and produces scorecards, trends, benchmarks, and GuestLens Ai-generated summaries and suggested replies. GuestLens provides information and recommendations to help you run your business; it does not guarantee any particular business outcome.

2. Accounts

You must provide accurate information when registering and keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly at info@experience-hospitality.com if you suspect unauthorized use.

3. Subscriptions & billing

Paid plans are billed in advance on a recurring basis (for example monthly) through our payment processor, Stripe. By subscribing, you authorize us and Stripe to charge your payment method on each renewal until you cancel. Fees are stated at the point of purchase. Unless required by law, fees already paid are non-refundable. You may cancel at any time, and cancellation takes effect at the end of the current billing period. We may change our prices with reasonable advance notice; changes apply to the next billing period.

4. Your data, and your permission to use it to improve GuestLens

You retain ownership of the data and content you provide (such as point-of-sale exports, reviews and ratings you enter, and account details). You grant Experience Hospitality a worldwide, royalty-free license to host, store, and process that data to (a) operate the Service and provide it back to you; and (b) develop, train, benchmark, and improve GuestLens and Experience Hospitality's related products, analytics, and models — including in aggregated or de-identified form that does not identify you or your guests.

We may create, use, and share aggregated or anonymized insights and benchmarks derived from data across our customers (for example, how a market or category is trending). We do not sell your personally identifiable information or your guests' personal information. You are responsible for ensuring you have the right to provide any data you upload and that doing so does not violate any law or third-party agreement. You can request deletion of your data as described in our Privacy Policy.

5. Third-party sources and services

The Service relies on third-party platforms and APIs (including Google, Yelp, OpenTable, TripAdvisor, Anthropic, Supabase, Vercel, and Stripe). Your use of data originating from those platforms may be subject to their own terms and licensing requirements, and their availability and accuracy are outside our control. You are responsible for ensuring your use of any third-party data through the Service complies with that provider's terms, including any commercial-use or licensing requirements that apply to your business.

6. Acceptable use

You agree not to misuse the Service, including by: attempting to access data belonging to other customers; reverse-engineering or scraping the Service; reselling or sublicensing the Service without our written permission; uploading unlawful, infringing, or malicious content; or using the Service to send spam or to violate any platform's terms (for example, posting review replies that violate a review platform's policies).

7. GuestLens Ai-generated output

Some features generate text and recommendations using artificial intelligence (GuestLens Ai). GuestLens Ai output may contain errors and should be reviewed by a human before you rely on it or publish it. You are solely responsible for any content you choose to publish, including replies to reviews.

8. Availability

We aim to keep the Service available and reliable but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features from time to time. Planned and unplanned downtime may occur.

9. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or that any analysis, benchmark, or recommendation is accurate or complete.

10. Limitation of liability

To the maximum extent permitted by law, Experience Hospitality will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability arising out of or relating to the Service will not exceed the amount you paid us for the Service in the twelve months preceding the event giving rise to the claim.

11. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms or if we are required to do so by law or by a third-party provider. Upon termination, your right to use the Service ends; certain provisions (such as payment obligations, disclaimers, and limitations of liability) survive.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example by email or within the Service). Your continued use after the changes take effect constitutes acceptance of the updated Terms.

13. Contact

Questions about these Terms? Contact us at info@experience-hospitality.com.

This document is a starting template provided for convenience and is not legal advice. Please have it reviewed and adapted by a qualified attorney before relying on it for your business.